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HKNB Heidi Klum for New Balance : Products & Services

New Balance is a company that specializes in selling sneakers for men, women and children. For men and women they offer cross training sneakers, lifestyle sneakers, running sneakers, outdoor sneakers, tennis sneakers and walking sneakers. For kids they offer infant, pre-school and grade school sneakers. They also sell apparel like tops, jackets and vests, pants and tights, performance tops, shorts and sports bras.

HKNB Heidi Klum for New Balance : Company Background

New Balance was first founded in 1906 in Brighton, MA, near Boston. They were founded by William J. Riley, a 33-year old British emigrant. It was first known as New Balance Arch Support Company. His first product, a flexible arch support, was designed with three support points to provide greater balance and comfort in the shoe. It is believed that Riley came up with the name "New Balance" by observing chickens in his yard and demonstrated the way his arch supports worked by keeping a chicken foot on his office desk. Now, New Balance has over 200 stores, and their headquarters is still located in Boston, MA.

HKNB Heidi Klum for New Balance : Customer Feedback & Reviews

There are mixed customer reviews about New Balance. Some customers are unhappy about the quality. One customer said, "I've been buying the New Balance 99X series of running shoes for over 10 years. The shoes have always been extremely comfortable. However, my most recent pairs have shown a steady reduction in quality.".

Other customers love the quality of the shoe, the price, and the comfort. One customer said, "This shoe is really a gift of god. I bought these two years ago and have worn them every day since. I've spent two seasons of cross country in them and found them supportive enough to control my severe overpronation.".

HKNB Heidi Klum for New Balance : Business Credibility & Trustworthiness

New Balance is not a Better Business Bureau accredited company. On the BBB rating scale of A+ to F, the BBB has given New Balance a rating of A+. They have had 7 complaints in the past 3 years and 4 complaints in the past 12 months. All of the complaints are closed. All of the complaints were regarding problems with the products or services.

HKNB Heidi Klum for New Balance : Website Popularity & Google Ranking

Alexa traffic ranker shows New Balance ranks 23,146 globally and 5,570 in the United States. They have a reputation of 3,806 sites linking in. The average user views the page for about 5 minutes each visit with 49 second page views. They are visited most frequently by college educated women between the ages of 25-34.

Google PageRank gives New Balance a rating of 7 out of a possible 10 points.

HKNB Heidi Klum for New Balance : Social Media Presence

New Balance has a Facebook page with 363,108 likes. They showcase their merchandise on this page, as well as communicating with customers. They have a Twitter with 26,453 followers and they have a Flickr. They also have a YouTube page with 871 subscribers. Lastly, they have a newsletter to sign up for email updates. You can find this sign up at the bottom right of the main page of the website.

HKNB Heidi Klum for New Balance : Website Security & Safety

New Balance collects personal information for business purposes. They may share personal information with third party service providers who use that information only to conduct New Balance business. Please see the privacy policy for more information.

New Balance uses SSL (Secure Socket Layer) technology to ensure that personal information is encrypted before being transmitted over the internet.

Google Safe Browser does not currently list this site as suspicious. They are not hosted by any malicious software and they currently have no known viruses associated with this site.

HKNB Heidi Klum for New Balance : Pricing & Packages

New Balance has competitive prices for their shoes. When comparing the same kinds of items that New Balance sells with other companies that sell similar items, I found that New Balance was about average with pricing. Some stores sell for less than New Balance, and some companies sell for more than New Balance.

HKNB Heidi Klum for New Balance : Shipping Rates & Policies

New Balance offers various shipping methods for the continental US as follows:

  • UPS Basic - it takes 2-7 business days for delivery and costs $5.95 for orders under $125, orders over $125 ship free
  • UPS Standard Ground - it takes 3-5 business days for delivery and costs $7.95
  • UPS Air - it takes 2 business days for delivery, rates are calculated at the time of check out

Shipping for P.O. Boxes, Alaska, Hawaii and other U.S. territories APO/FPO addresses are as follows:

  • USPS - it takes 2-7 business days for delivery and costs $11.95 on orders under $125, over $125 shipping is free

All international orders must go through the international websites.

HKNB Heidi Klum for New Balance : Payment Methods Accepted

New Balance accepts payments via credit card (Visa, MasterCard, American Express and Discover) and PayPal. They also will accept checks and money orders through the mail. It takes about 7-10 days from the receipt of your check or money order for processing. Once the order is processed the items will be shipped.

HKNB Heidi Klum for New Balance : Returns, Refunds & Exchange Policy

New Balance offers a 100% satisfaction guarantee. If you are not satisfied with your purchase, you may return it to New Balance within 30 days of receiving your order. This is a hassle free return with no questions asked. It takes 5-10 business days to process your refund. If you paid by check or money order it takes 2-4 weeks for processing the refund.

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